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Order and Delivery

Dear friends,

We are very grateful for your desire to buy the Japanese and Asian dishes from «SUSHI VESLA – Take Away. Japanese Cuisine».

You can order delivery of any Japanese or Asian dish that you’ve chosen at our Internet shop to the address and at time convenient for you, or pick it up on your own at the time agreed with our operator at one of our seven catering facilities located at:

78 Masherova Ave., Minsk. Shop hours: 11 a.m. to 11 p.m.

37 Ya. Kolasa str., Minsk. Shop hours: 24h

83 Pritytskogo str., Minsk. Shop hours: 11 a.m. to 11 p.m.

78 Rokossovskogo Ave., Minsk. Shop hours: 11 a.m. to 11 p.m.

11 Shafarnyanskaya str., Minsk. Shop hours: 11 a.m. to 11 p.m.

1 Nalibokskaya str., Minsk. Shop hours: 11 a.m. to 11 p.m.

54 Umanskaya str., Minsk. Shop hours: 24h

Please note, that …

free of charge delivery is available across the city of Minsk within Minsk Ring Road (including the residential districts of Uruchye and Shabany, townships of Borovlyany, Valeryanovo, Zhdanovichi, Kolodischy, Lesnoe, Tarasovo, Tsnyanka, Chizhovka, Yakubovichi, Tsna, Drozdovo, Kuropaty, Senitsa, Yubileyny, Sukhorukie) if the order includes the Japanese and/or Asian dishes for the amount min. BYR 30,000. Exact information on delivery to any specific address you may receive from our Call-centre operator upon confirmation of the order.

For the orders placed from 11 p.m. to 11 a.m. free of charge delivery is available for the amount min. BYR 150,000, including the Japanese and/or Asian dishes for the amount min. BYR 30,000. The orders for the amount less than BYR 150,000 are handed to Minsk taxi service upon preliminary verbal agreement with the Guest. In this case payment you pay for the delivery of to the organization (individual entrepreneur) according to the applicable rates. For any further details, please, refer to the Call-centre operators.

We also kindly ask you to read Payment and Delivery Terms.

Order and Delivery:
Velcom: +375 29 3210000
MTS: +375 33 3210000

Office location: 45 Karla Libknekhta str., office 17a, Minsk 220036

E-mail: info@sushivesla.by

Payment and Delivery Terms
Before placing orders, please, read the following terms:
  1. You can place orders with the catering facilities located at:

    • 78 Masherova Ave.
    • 83 Pritytskogo str.
    • 78 Rokossovskogo Ave.
    • 11 Shafarnyanskaya str.

    from 11 a.m. to 10.45 p.m.

    In case of large number of the orders, the end time of their placement may vary. Thank you for understanding.


    You can place orders with the catering facilities located at:

    • 37 Ya. Kolasa str.
    • 54 Umanskaya str.

    Round-the-clock.

    In case of large number of the orders, their placement may be suspended. Thank you for understanding.

  2. Preliminary orders may be placed at least 24h before the expected time of receipt.
  3. The dishes are cooked only upon order confirmation of the order.
  4. You may place order with the Internet shop or the operator by telephone:

    • Velcom: +375 29 321 00 00
    • MTS: +375 33 321 00 00
  5. If the order is placed with the Internet shop, our operator will surely call you within 10 minutes to specify the order details, delivery time and address.
  6. If you would like to leave out some dish ingredients (e.g. sesame) due to personal preferences, please, indicate it in the comments to the order or notify the operator during order confirmation.
  7. 7. If required, you may pick up the order on your own at the time agreed with the operator (from 11 a.m. to 11 p.m.) from one of our catering facilities located at:

    • 78 Masherova Ave.
    • 83 Pritytskogo str.
    • 78 Rokossovskogo Ave.
    • 11 Shafarnyanskaya str.

    or from our 24h catering facilities located at:

    • 37 Ya. Kolasa str.
    • 54 Umanskaya str.
  8. Free of charge 24h delivery is available across Minsk within Minsk Ring Road

    free of charge delivery is available across the city of Minsk within Minsk Ring Road (including the residential districts of Uruchye and Shabany, townships of Borovlyany, Valeryanovo, Zhdanovichi, Kolodischy, Lesnoe, Tarasovo, Tsnyanka, Chizhovka, Yakubovichi, Tsna, Drozdovo, Kuropaty, Senitsa, Yubileyny, Sukhorukie) if the order includes the Japanese and/or Asian dishes for the amount min. BYR 30,000. Exact information on delivery to any specific address you may receive from our Call-centre operator upon confirmation of the order.

    For the orders placed from 11 p.m. to 11 a.m. free of charge delivery is available for the amount min. BYR 120,000, including the Japanese and/or Asian dishes for the amount min. BYR 30,000. The orders for the amount less than BYR 120,000 are handed to Minsk taxi service upon preliminary verbal agreement with the Guest. In this case payment you pay for the delivery of to the organization (individual entrepreneur) according to the applicable rates. For any further details, please, refer to the Call-centre operators.

  9. If the delivery address you indicated is not covered by our free of charge delivery (see cl. 7), the delivery shall be paid for.
  10. 10. Payment for the order delivered shall be effected in Belarusian roubles (BYR) by cash to the courier upon receipt of the order, or by remote transfer of funds using the bank plastic card (acquiring). As a confirmation of your payment by cash the courier shall issue a receipt and a preliminary check, or a cash receipt and a preliminary check. If the order is paid by the remote transfer of funds using the bank plastic card (acquiring), the courier shall issue a cash receipt and a preliminary check.
  11. In case you pick up the order on your own from our catering facility, you can pay by cash or the bank plastic card.
  12. Our Internet shop accepts Visa, VisaElectron, MasterCard, Maestro, BelCard bank cards (through HSC SI ASSIST e-payment systems).

    E-payment systems

    During order placement, after you have completed all required fields, please, chose the corresponding payment method – Bank Card - in the list, and, upon confirmation of the order go to a secured page of the e-payment system (note that the bank card details shall NOT be entered directly to the Internet shop page). This page protects your bank card details when sending them to the server and may ask you to confirm the security certificate. In this case check “Accept” option in the drop-down box. The e-payment system then accesses the authorization pages using SSL protocol.

    Further, on the page of the e-payment system module enter your bank card details using the prompts and confirm the order (currency – Belarusian roubles), as well as, if possible, authenticate the cardholder using VerifiedByVisa and/or MasterCardSecureCode methods. The system will then send us your order details and payment, and our operator will contact you to specify the delivery time.

    If you pay by the bank card we recommend keeping a copy of the order number and payment details.

    The funds are debited from your bank account only upon confirmation of the order by the operator, thus eliminating the risk of the accidental payment. Before your order is confirmed by the operator, the required amount is “booked” on your bank account.

    For refunding, if your order has been paid for by the bank card using the e-payment system, the refund is effected only to the same bank card that the payment has been debited from. A decision on refund is made on a case-by-case basis by the Guest’s written request to e-mail: info@sushivesla.by. Refund period is 14 calendar days.

  13. Просим Вас ознакомиться с памяткой для потребителя.

    Please read the CUSTOMER REMINDER.

    According to cl. 47 of the Regulations of retail trade of certain goods and catering approved by the Council of Ministers of the Republic of Belarus No. 384 as of April 07, 2004 the food products of the proper quality shall not be subject to exchange or refund. Upon receipt of the order the consumer shall check the compliance of the delivered goods to the ordered. The consumer shall check the goods for the defects (except the hidden defects) before the courier, and if any defect is found, shall immediately return the goods. According to Art. 20 of the Law of the Republic of Belarus No. 90-Z as of January 09, 2002 if the consumer has purchased the goods of the improper quality he/she shall be entitled to:

    1. The consumer who has purchased the goods of the improper quality, in case the defects of the goods have not been specified by the seller before, shall be entitled at his/her own option to demand:

    1.1. replacement of the defective goods;

    1.2. rateable reduction of the purchase price;

    1.3. immediate and free of charge elimination of the defects;

    1.4. refunding of the costs of elimination of the defects.

    2. The consumer shall be entitled to demand the replacement of the technically sophisticated or expensive goods if its any defects are found. The list of such technically sophisticated goods is approved by the Government of the Republic of Belarus. In case the defects are found to the goods which properties do not permit elimination of the defects (i.e. food, household chemicals, etc.), the consumer may at his/her own option demand the replacement of such goods or rateable reduction of the purchase price.

    3. Instead of making demands as per cl. 1 and 2 above, the consumer shall be entitled to terminate the retail sales agreement and demand the return of the money paid for the goods according to cl. 4 of Article 27 of this Law. Herewith, the consumer shall return the received goods of improper quality at the seller’s request and at the expense. The consumer shall be entitled to return the goods without the corresponding consumer packaging.

  14. By placing orders with our Internet shop and/or receiving the order delivered by the courier you agree with the terms of the above Regulations and confirm the retail sales agreement on the terms and conditions specified in these Regulations. The subject matter of the agreement (denomination, goods range and quantity), agreed price, product price and delivery address shall correspond to the order placed.

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